week-end report, week 05, 2013

Taking my shot at describing, capturing for future, further access, what I learned this week—whether I really understood it, or not.

week 05 2013, window shot 0008

[1] it's all relative

The other day a client who has several businesses told me some good news about one of the newer ones: a sign of progress -- growth -- and I swear I felt each cell in my body literally swell with pride the way you do when a kid in your life does something new, crosses a threshold. I felt it. And then recognized what I was feeling; it was automatic. And unexpected.

I haven't been working with them all that long, and it's not as if I physically go to the space, or know the people there, just management, and lightly. I don't, in my mind, think of us as related. 

Apparently, my body does. 

[2] I wonder what they expect

Even with agreements in writing, I wonder if this is what s/he expected.

No...I don't actually. Mostly, I am occupied with what's in front of me, with what I think needs to be done just now.

I don't much step back to see if we're still going in the same direction, or if it's the one we thought we were on. Or, if now that time has passed, ground's been covered, experience shared, and we've gained familiarity, gotten a look at the inner workings, and maybe changes of mind or focus have taken hold—do we even want to go in this direction, much less is it the same?

Usually, it's when someone's disappointed, that's when you get a sense of how close or far you are to meeting each other's expectations.

[3] what do you think I'm thinking?

Most of us, most of the time, know so little of each other, and based on that, we understand each other.

window 0008

window 0008

week-end report, week 35, 2012

Taking my shot at describing, capturing for future, further access, what I learned this week—whether I really understood it, or not.

week 35, 2012
scaffolding city shot 39

[1] Great working with you today.

That's how the email started off. That's one of the ways that I gauge whether I'm doing my job. The experience of the others involved. Clients first. Co-workers second. Everyone else third. Then me.

No-wait! That's not totally true. My experience will always come first—whether I mean it to or not. It's a priori. Can't be helped.

And, I can say that I put the client first, but if co-workers, employers, suppliers are urgent on my mind...well, where's the client then?

So, however among us all this works. Collaborates. Conflicts. Emerges. The idea is for any of us to be able to say, to feel: it was great working with you today, right?

Glad to be reminded. Of that idea, and also that there is no way to completely understand, map out, or control the all of these relationships.

[2] Rather than trying, what are you doing?

What are you doing?

[3] The world is small. big. small.

The world is small. I've started running into people from my past. We're in different incarnations, but we know each other from back then. What a coincidence that you're here, too, now!

And, we're in these different incarnations of us. Iterations? We've had all these experiences since we last saw each other. I'm so not that person anymore. Are you?

There are so many ways to get here.

The world is so big!

We still know each other. We kind of know each other better than we (at least I) realized back then. It's nice. The things I still get about you are larger, nearer to me than any other part of the past. It's cozy. Small world.

scaffolding city shot 39

scaffolding city shot 39

week-end report for week 33, 2012

Taking my shot at describing, capturing for future, further access, what I learned this week—whether I really understood it, or not.

week 33, 2012
scaffolding city, shot 36

[1] notes to self

Talking about money and numbers is often uncomfortable.

  • regardless of what they’re saying or how, what your client is saying is that they need help 
  • bookkeepers give their clients detailed information, and clients need time to process
  • communicate in a way that reduces the static between you and the client 
  • it’s business, but more so: it’s personal -- be transparent about the work you’re doing: it’s ultimately not your work, it’s theirs

[2] There isn’t one right way to report. 

You’ll need different tracking for different purposes. And, at the beginning, when you’re starting out, or starting a project, you won’t necessarily see what you’re going to need (or want) later on.

So

Set it up at the smallest, most granular level: uniformly, consistently enter data—comprehensively: leave nothing out.

Like

When you engage a company to sell your tickets, or gift certificates, or to receive your donations online, include the fees they take in your reporting. 

On the income side, your data is about your company and its interactions with your customers. So, if your customer is paying for a$100 something then that’s the income that goes on your books. 

On the expense side, the fees you pay the service company, they also go on your books, as expenses (probably in Cost of Goods Sold). 

The difference between the two is your profit — which is probably of most interest to you — but it’s not the whole story. Entering both the income and expense tells the whole story.

Which is what you want your reporting to do, to tell your business’ story. Completely.

[3] We’re saving/storing a LOT of paper.

Why?

scaffolding city shot 36

scaffolding city shot 36